We hope you all had a very Happy Holidays. To start off the New Year, we wanted to share with you why we love what we do and what we can do for you. As you know, we are independent agents. This allows us to represent many companies and also act as brokers and representatives for you! As an independent agency, we are members of what is called the Independent Insurance Agents of America and North Carolina and also members of Trusted Choice. We are part of thes associations because we truly believe in the mission statement. Below is the Trusted Choice Agents Pledge of Performance.
Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clience competitive pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice agency, we are dedicated to you and are committed to treated you as a person, not a policy. This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help you solve problems related to your coverage or account.
- Explain the coverages and options available to you through our agency, at your request.
- Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account accesss, e-mail and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.
This is how we are starting off 2011. This is our pledge to our customers and prospective customers. Please never hesitate to give us a call or email if we can be of service to you.
Happy 2011!!!
